The post-holder will provide a comprehensive and highly efficient administration and secretarial service to GPs and the wider team within the practice. The post-holder is expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team within the practice Job responsibilities To provide an efficient audio, copy typing, and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes etc. in a timely and quality manner Process referrals using eRS, maintaining up to date knowledge Process requests for information e.g., use of IGPR software and processing SARS requests, insurance and solicitors letters, DVLA forms and associated invoices To make appointments, bookings and admissions as required To assist with the arrangement of meetings as required and to attend meetings and take minutes To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure To retrieve medical records and assist in the completion of medical/insurance records if requested to do so File patient records and correspondence in patient medical records To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communication with others, taking messages and dealing with appropriate queries Deal with telephone queries from patients, general practitioners, consultants and hospitals, as well as as general departmental matters To assist with the gathering of statistics and information when required To provide cover for members of the secretarial team during periods of annual leave and sickness Maintain adequate supplies of office stationery To receive and dispatch mail Any other duties as reasonably requested.