JOB TITLE : Deputy Shift Leader Service Desk Support Engineer
LOCATION : Swindon
SALARY : £30,000 to £32,500 per annum.
WAY OF WORKING : Hybrid
THE BUSINESS :
Our client is a leading UK managed IT services provider delivering secure, high-performance infrastructure, cloud, and support solutions for highly regulated sectors.
This position operates on a 24 / 7 rotating shift schedule, covering nights, weekends, and public holidays. Success in the role requires flexibility, commitment, and a positive, can-do attitude toward changing hours.
THE DEPUTY SHIFT LEADER SUPPORT ENGINEER OPPORTUNITY :
We’re seeking a proactive Deputy Shift Leader Service Desk Engineer to help manage our 24 / 7 support desk. You’ll lead the team during shifts, resolve technical issues efficiently, and ensure excellent customer service - ideal for a skilled engineer ready to step into a leadership role.
RESPONSIBILITIES
* Support the Shift Leader in managing daily service desk operations and deputise when required.
* Lead and guide the team to resolve incidents efficiently and meet SLAs.
* Act as the escalation point for complex technical issues.
* Ensure accurate ticket management, documentation, and knowledge sharing.
Collaborate with other IT teams to improve service quality a...
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