A leading ERP SaaS provider in Grantham is seeking a Service Delivery / Customer Support Manager. This role involves leading customer service teams and ensuring high satisfaction rates. You will own customer onboarding and handle escalations, working cross-functionally to improve service standards. The ideal candidate has experience in SaaS or ERP environments and is comfortable driving change in a fast-paced setting. Competitive salary and bonus with a hybrid working model offered. #J-18808-Ljbffr