Posted: 21h ago
The role
3rd Line, Technical support, Customer support, Logfiles, Scripting, PowerShell, Bash, Python, Azure, API's, SQL, ITSM (Halo, Jira, ServiceNow), Problem Solving, Incident Management, Service Delivery, Customer Focussed
Great new permanent opportunity for a Tech Support Specialist to join our client.
Based in SE England, the role is home-based, but some visits are needed to the office.
Salary to £45K + Excellent Bens (Bonus, hols, pension, medical, etc.)
This is a new business-critical role for someone to be the point of contact for clients' 3rd line support issues.
Working closely with the development and DevOps team to ensure problem resolution of technical, complex issues.
You must be very comfortable taking ownership of problems and seeing them through to complete resolution.
Tech skills must include: scripting, SQL, API understanding, and experience working with an ITSM tool.
Any Cloud/DevOps or financial software a bonus but not essential.
If you are interested in making a difference rather than just another job, then please do get in touch with me ASAP
