Our Medway office was established in 2021 and our Sittingbourne office opened in 2025. Our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing and worth. This role plays a vital part ensuring that our clients receive best‑in‑class quality care and support the growth of our business.
Job Description
Multi‑Unit Deputy Manager (Medway & Sittingbourne area)
Full Time | £28,000 per year
Job Purpose: To be accountable for the management of the day‑to‑day running of Home Instead client operations, ensuring compliance with all governing body requirements and legislation relevant to the service.
We are looking for a highly skilled Deputy Manager with a strong care background to join our team in Medway & Sittingbourne. As our Deputy Manager, you will work closely with our Group Registered Manager and be responsible for the growth and development of our care service, ensuring the delivery of outstanding quality care.
In this varied and challenging role, you will be involved in:
* Converting new client enquiries
* Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
* Managing a team to ensure exceptional service delivery and appropriate workload management.
To be successful, you will:
* Have Level 3 NVQ and be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
* Have extensive care experience with excellent customer service and staff management skills.
* Have excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
* Have strong skills in conducting care assessment and care planning.
* Be able to demonstrate achievement of business growth targets.
* Have the ability to build good working relationships.
* Have strong organisation and planning skills.
* Be able to work well and accurately under pressure.
* Be flexible to meet the demands of the business including participating in an on‑call rota & covering clients visits as required (1‑2 days/week).
* Good understanding of systems and processes.
* Drive and motivation to take on a broad role and develop care services.
* Passionate about providing the highest quality of care.
* Commercially aware and have strong influencing and negotiating skills.
* Be responsive, agile and remain calm whilst dealing with multiple priorities.
* Good working knowledge of IT systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms, and the ability to learn and adopt new technologies where appropriate.
Travel and driving requirements
Due to the need to support the on‑call function and travel throughout the community to conduct new client assessments, you should have a valid driving licence and access to a vehicle.
Qualifications
* Core Competencies
* Driving Results
* Adapting to Change
* Customer Focus
* Quality Focus
* Leading Others
* Planning and Organising
* Communication & Relationship Management
* Living Home Instead
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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