Customer Service Specialist
Milton Keynes - Fully Office Based
12-Month Contract
£28,800 per annum
Are you an experienced tele-based customer service professional who thrives in a fast-paced contact centre environment? We are recruiting for a prestigious company that places customers at the centre of everything they do.
Please note: This role requires a minimum of 2 years' recent tele-based customer service experience. Applicants without this experience will not be considered.
The Role
As a Customer Service Specialist, you will play a key role within Customer Operations, acting as a Subject Matter Expert and supporting both team performance and customer outcomes.
As a Customer Service Specialist, you will:
* Handle a high volume of inbound tele calls, confidently managing complex queries and escalations
* Investigate and resolve complaints (verbal and written) in line with internal policies and FCA guidelines
* Support Team Leaders in identifying service improvements and enhancing the customer journey
* Deliver short coaching sessions to colleagues to improve performance
* Analyse KPIs and OPIs to drive continuous improvement
* Champion a customer-first culture across the team
To be considered for this Customer Service Specialist role you must have:
* Minimum 2 years' tele-based customer service experience (contact centre or similar high-volume call environment)
* Proven experience handling complaints and escalations professionally
* Strong verbal communication skills with the ability to build rapport quickly over the
* A consistent employment history demonstrating reliability and commitment
Customer Service Specialist additional Skills & Experience
* Experience within a regulated environment (preferred)
* Strong organisational skills and ability to manage multiple priorities
* Proactive mindset with a focus on continuous improvement
* Willingness to complete compliance training (FCA, DPA, AML, Anti-Bribery)
This is an excellent opportunity for someone who is confident on the, resilient under pressure, and committed to delivering high-quality customer service every time.
Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk