IS&S Consultant
Key Responsibilities
* Effectively addressing user concerns through your using your expertise in operating systems, software applications, hardware components, data analytics and/or service management.
* Provide excellent customer service, fostering a positive and collaborative IT support environment while meeting service level agreements.
* Maintain and review accurate documentation of IT processes, reporting and user guides for future reference.
* Adhere to and promote cybersecurity best practices, contributing to a secure computing environment.
* Work closely with cross-functional teams and departments, including analysts and project managers, to understand user needs and contribute to technology-related projects.
* Stay informed about emerging technologies and industry trends to adapt to the evolving IT landscape.
* Work within Agile development methodologies, participating in sprint planning, daily stand-ups, and retrospective meetings.
* Analyse and troubleshoot complex technical issues, proposing effective and efficient solutions.
* Communicate technical information clearly to non-technical users, both verbally and in writing, fostering a positive support experience.
Purpose of the Role
As a consultant you will contribute to the Information Systems and Support team, participating in the procurement, design, development, testing and maintenance of application and data services.
Essential Experience
* Understanding of ITIL service management or Agile Methodologies or data analytics
* Experience of working in an IT service environment
* Understanding of IT systems/services
Desirable Experience
* ITIL Practitioner or Agile Practitioner
* Experience of working with UK Armed Forces, defence sector or OGDs
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