Mobile Customer Advice Coordinator
Fixed Term - up to 12 months | 37 hours per week | Midlands
Salary: £29,000
Do you want a role where your work genuinely makes a difference?
We're looking for a Mobile Customer Advice Coordinator to join a passionate Advice Team, delivering practical energy-saving support to communities across the Midlands. You'll work both at home and out in the community via a Mobile Advice Centre van, helping individuals and families reduce their energy bills and access the support available to them.
This is a hands-on, people-focused role with real impact.
What You'll Be Doing
Providing tailored energy efficiency advice at community venues and events
Supporting individuals to access grants, funding and additional financial help
Completing needs assessments and offering practical, easy-to-follow guidance
Managing CRM records, reports and general administration
Building relationships with local partners and representing the service in the community
Working towards clear KPIs focused on service quality and engagement
When events aren't scheduled, you'll support the team with advice calls and admin tasks to keep services running smoothly.
What We're Looking For
Full Clean UK driving licence and access to your own vehicle
Confident communicator with strong customer service skills
Customer Service experience- retail, care, hospitality or any face to face customer service
Empathetic and professional approach, especially when supporting vulnerable individuals
Strong IT skills and ability to learn new systems quickly
Comfortable managing priorities and working to targets
Experience in energy advice, community support or funding schemes would be beneficial, but is not essential.
The Package
5% pension contribution
23 days holiday
Childcare vouchers
Mileage expenses reimbursed
You'll be driving a Mobile Advice Centre van (Peugeot Boxer) as part of the role and travelling across the Midlands and returning the van to Kettering each day, home based once a week. You must be able to commit to 3 weeks training in Halifax- expenses paid.
Please click apply or call Rachel on (phone number removed) for more info.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK