About the Company:
We are seeking a dedicated Customer Success Manager in Northern England & Scotland for a leading provider of automated solutions in home and domiciliary care. Known for effective service implementation and delivery, this company ensures patient satisfaction. The Customer Success Manager will play a vital role in supporting patients, ensuring seamless service operations, and achieving implementation goals through innovative planning and support. Additionally, they will contribute to market entry and sales processes with their service expertise.
Key Responsibilities:
* Manage and support service implementation and delivery.
* Build strong relationships and ensure customer satisfaction.
* Develop and execute implementation plans and training sessions.
* Conduct service introduction and client meetings.
* Support market entry and sales processes with service expertise.
* Act as a brand ambassador and consult on service optimisation.
Ideal Candidate:
* Proven experience in project management in healthcare technology.
* Strong interpersonal and communication skills.
* Excellent customer service abilities.
* Highly organised and sales oriented.
* Proficiency in handling technical support and troubleshooting.
* Capability to work independently and travel extensively.
* Fluent in English, with strong presentation skills.