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Patient Care - Sales Advisor, Newcastle-upon-Tyne, Tyne and Wear
Client: Optical Express
Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom
Job Category: Other
-
EU work permit required:
Yes
Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
Hours: Full time, 40 hours per week
Location: Glasgow, fully on-site
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.
For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, transforming lives.
The Optical Express team works together, striving for excellence. We support, respect, and are committed to a culture of care, trust, and integrity.
We are actively recruiting experienced Patient Care – Sales Advisors for our Contact Centre in Glasgow.
Core responsibilities include:
* Engaging with patients post-surgery consultation, discussing vision correction benefits.
* Providing guidance, addressing concerns, and overcoming objections.
* Managing your diary, scheduling follow-up calls, and booking appointments.
* Maintaining professionalism, empathy, and building trust.
* Recording patient information accurately and handling queries promptly.
* Collaborating with medical and administrative teams for a smooth patient experience.
Essential skills:
* Exceptional communication and interpersonal skills.
* Achieving and exceeding performance targets related to patient conversion, scheduling, and follow-up.
* Monitoring KPIs like conversion rates and patient satisfaction.
* Proactive and empathetic customer service approach.
Benefits include:
* Salary of £32,000 OTE
* Bonuses and incentives
* Ongoing training and career growth
* Supportive work environment
* Opportunity to make a difference
This is a great chance to join an established organization with growth opportunities. Interested candidates should apply now.
Optical Express is an equal opportunities employer.
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