Salary: £25,989 - £26,824
Hours per week: 37 hours
Interview date: Week Commencing Monday 19 January 2025
Business Support - Behind-the-Scenes Excellence
Join Wiltshire Council as a Processing Officer to make a difference using your meticulous, investigative skills. Processing Officers serve as the first point of contact for Wiltshire Council Parking Services, handling telephone, email, and face-to-face enquiries. They provide guidance and assistance to resolve issues, ensuring everything is processed accurately within legal and policy frameworks.
The team manages a variety of tasks including issuing permits, responding to challenges made against penalty charge notices, and addressing general parking-related enquiries. The postholder will be called upon to use their strong analytical and communication skills, using their attention to detail to ensure complex information is delivered accurately and concisely.
As the first point of contact you will take responsibility for enquiries and provide guidance in matters relating to parking, permits and restrictions. In this role, you will have the opportunity to collaborate with internal departments and external partners such as the Police and NHS to deliver high-quality, compliant services.
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
Please download and read the role description and person specification carefully before you apply as well as Our Identity .
The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.
For more details, contact Matthew Sheppard, Parking Appeals Supervisor via email here .
This role may be subject to certain successful security checks; please see the role description for more information.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services. Read our statement of commitment to equality and inclusion .
Disability Confident Employer
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