Experience:
* 3 years’ experience in shipping, logistics, or dispatch coordination
* Strong understanding of international shipping requirements and customs regulations
* Experience liaising with freight forwarders and carriers
* Proficient with common IT system, shipping software & ERP systems
* Strong communication and problem-solving skills
* Excellent attention to detail with ability to maintain accurate records
* Self-starter with an organised approach and ability to prioritise under pressure
Job Purpose / Objectives:
To coordinate and oversee all shipping activities to ensure customers’ orders are fulfilled accurately, dispatched on time, and delivered via the most efficient and cost-effective methods, while maintaining compliance with international regulations and company standards.
* Plan, schedule, and coordinate Incoming & outgoing shipments to meet customer and business requirements
* Liaise with customers, freight forwarders, couriers, and carriers to arrange timely collection and delivery
* Prepare and verify all shipping documentation, including commercial invoices, packing lists, export documents & printing of shipping labels as required
* Track and monitor shipments, proactively resolving issues and communicating status updates to customers and internal stakeholders
* Maintain accurate records of dispatches, test sheets, serial numbers, and customs-related documentation
* Manage temporary imports/exports, ensuring accurate reconciliation to minimise HM Customs duties
* Maintain continuous cover in these duties with counterparts in other companies in the Group.
Key Performance Indicators
* On-time delivery rate
* Shipping accuracy and documentation compliance
* Freight cost efficiency
* Customer satisfaction on delivery performance
* Resolution time for shipping issues