Overview
Role: Print Room Executive (Field Based, UK)
Location: Newport, Wales
Package: Competitive salary, pension, benefits
Company: Ricoh – a global technology business that designs and manufactures graphic solutions to transform communications.
Ricoh is committed to building diverse teams and equal opportunities. We encourage applications from everyone.
What you will be doing
* Deliver an efficient and responsive business process service to the customer, meeting agreed SLA’s and customer satisfaction targets.
* Help solve operational problems quickly and efficiently to ensure the most efficient service is provided.
* Build relationships with users and manage their expectations, resolving immediate/simple operational issues to maintain high levels of customer service.
* Carry out reasonable requests from the line manager to meet business needs and client expectations.
* Deliver tasks aligned with the site job profile to meet business and client requirements.
* Ensure all work is performed to high quality, maintaining customer confidentiality, deadlines, SLA and KPI compliance.
* Work within a busy, dynamic print environment.
* Produce high quality digital printed media to customer specifications.
* Operate digital production devices (sheet fed and wide format printers), including imposition of print-ready artwork controlled by Fiery RIP workflow software.
* Operate finishing equipment including power guillotine, automatic creaser and lamination devices.
* Engage in day-to-day communication with onsite clients to understand print brief.
* Utilise design software such as Adobe InDesign, Photoshop and Illustrator.
* Follow and adhere to Ricoh UK policies and Environmental, Health and Safety procedures.
You will ideally have
* IT literate
* Team-oriented, proactive, open-minded
* Good organisational skills with attention to detail
* Excellent verbal and written communication skills
* Excellent customer service skills
* Commitment and flexibility
* Multi-tasking ability to work on multiple items simultaneously
* Good time management
* Professional and presentable in uniform at all times
We offer
* Flexible and hybrid working in line with role requirements
* An inclusive workplace
* Competitive package with base salary, bonuses and company benefits
* Holiday entitlement, volunteering leave, and holiday purchase options
* Flexible retirement plan
* Wellbeing schemes including EAP, financial protection, life cover, will writing, medical protection, gym, travel and retail discounts
* Company car or car allowance (role-specific), cycle to work scheme
* Career development and lifelong learning opportunities
* Opportunity to join a global company
Life at Ricoh
Ricoh’s core values encourage continuous improvement and wellbeing for customers, employees and society. We invest in leadership development and an inclusive culture aligned to our values. We are an equal opportunities employer and open to reasonable adjustments in the recruitment process.
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