Purpose of the role
:
The principal focus of thisrole is to lead and provide direct support to the wider retail teams, ensuringthat communication to stores is effective and consistent. Responsibilitiesinvolve working with the senior retail team to clarify strategy and objectivesand translate it into a clear and deliverable plan. The Retail OperationsManager will lead and motivate the team to deliver the plan, constantlyreviewing objectives to make sure they are delivered, with a strong successionplan in place.
Responsibilities:
1. Leading and facilitating RetailProjects, working in collaboration with key stakeholders across the business.
2. Working closely with Customer Service teams to ensure all teams are aligned in delivering first-class customer proposition.
3. Driving and maintaining strong working relationships with 3rd party providers.
4. Facilitating communications between stores and Head Office departments to educate and empower Retail colleagues.
5. Maintenance of Policies and Procedures, ensuring compliance across all sites.
6. Ongoing troubleshooting within the Retail space, to address day-to-day challenges within store operations.
7. Collaboration with Store Development Team to deliver new store openings, relocations and refits.
8. Organising and leading key Retail Events throughout the year, including the Annual Peak Conference.
9. Design of Retail Training to support project delivery skills development within the Retail space.
10. Management of outbound Retail Communications and Direction to Prime, Outlet and Concession stores.
Other:
11. Manage the Retail Operations Assistant
12. Adhoc retail reporting
13. Involvement in producing processes and proceduresfor the retail stores
14. Deal with escalation of customer complaints whereRetail related
15. General ad-hoc administration for the department toensure good order
16. Ensure Retail Ops Intranet & systems areup to date
17. Support with store maintenance and new storeset-up
Key Skills and Experience
18. Experience working in a similar role in fashionretail
19. Understands the importance confidentialityacross the business
20. The ability to remain calm, composed andprofessional during challenging situations
21. Accuracy and high attention to detail
22. Excellent communication and interpersonalskills
23. The ability to interact with management and teammembers at all levels in the company
24. Strong Excel skills, ideally advanced level
25. Good presentation skills
26. Good communication skills
27. Commercially aware with interest in fashionretail industry
28. Able to work both independently and within asmall team
29. Ability to manage workload and meet tightdeadlines
30. Be proactive and self-motivated
31. Experience in people management
32. Excellent organisational and problem solvingskills
33. Be flexible, enthusiastic and confident
What we can offer you:
34. Staff Discount
35. Uniform allowance
36. Pension scheme
37. Refer a Friend scheme
38. Training and career development
39. Supportive and rewarding culture