Operations Engineer - Join Our Team! Location: Leeds Hours: 4 rotating 12 hours shifts, (8am to 8pm) Shift Allowance: 10% Ready to take your tech skills to the next level? At Cennox, we help some of the world's biggest brands deliver complex projects with cutting-edge security solutions. Our people make it happen by being flexible, proactive, and committed to excellence. If you love solving problems, working with cloud technologies, and being part of a team that values respect and collaboration, this role is for you! Do you have strong customer service experience and a desire to spot and troubleshoot technical issues for our customers? Are you keen to keep learning and grow with the role? Are you happy to work a rotating shift, including overnight? What You'll Be Doing Keep systems running smoothly: Monitor AWS and on‑premises environments to ensure everything is secure, stable, and performing at its best - this is a hands‑on monitoring role, working closely with engineers to identify and resolve issues quickly. Be the hero in a crisis: Own incidents from start to finish, troubleshoot issues, update tickets, and keep customers informed with excellent communication. Support change and innovation: Help deploy updates and improvements while following best practices and collaborating with cross‑functional teams. Stay ahead of the game: Spot trends, prevent problems, and suggest smarter ways of working. Work with great people: Collaborate daily with engineers, customers, vendors, and internal teams to deliver outstanding service. What We're Looking For Previous experience in a technical or operational monitoring role. Hands‑on knowledge of AWS and Linux OS. Familiarity with ITIL processes, ticketing systems (e.g., Jira, ServiceNow, Freshdesk), and cloud service management. Strong communication skills, a logical, problem-solving mindset, and excellent customer service approach. A willingness to learn, develop new skills, and adapt in a fast-paced environment. Bonus points if you have: Experience in a 24/7 operational environment (like a NOC). Knowledge of monitoring tools (CloudWatch, Nagios, Zabbix). SQL/MySQL administration skills. Understanding of Agile/DevOps practices. Hands on knowledge of AWS and Linux OS As a valued member of the Cennox family, you will receive: 7.5 weeks annual leave including bank holidays 9% pension scheme (combined contributions) 2 x salary Life Assurance Refer a Friend scheme worth £250 Optional Healthcare plan including retail and gym discounts Free onsite parking Employee Assistance Programme and much more! Within Cennox, we don't just accept differences, we celebrate them, we support them, and we thrive on them for the benefit of our staff, our products, our customers, and our community. Cennox are proud to encourage suitably skilled and qualified applications from all walks of life, regardless of your personal characteristics. As a Disability Confident employer, we're proud to welcome applications from people with disabilities. If you have a disability and meet the minimum requirements for this role, we'll ensure you are offered an interview. Please reach out to us at to let us know you have a disability. We can also discuss any adjustments that would help you be at your best during the recruitment process. We're committed to building a workplace where everyone feels valued and included. We warmly welcome applications from people of all backgrounds, including anyone with legally protected characteristics such as age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We value different perspectives and experiences, and we're always open minded when it comes to skilled candidates, wherever your story starts, we'd love to hear from you Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, inclusive but not limited to: Financial, Criminal record checks and References. Sound like you? Apply today and join a team that values respect, flexibility, and making things happen!