Title: Sales Order Processor
Salary: £28,000 - £29,000 per annum
Working hours: Monday – Friday, 8:30am – 5:00pm
Location: Narborough, Leicestershire
VH Talent is delighted to be partnering with our client to recruit a dedicated Sales Order Processor. This is a key role within the business, responsible for managing the full order lifecycle, from initial enquiry and quotation, through to processing, fulfilment and aftercare. You’ll ensure every customer receives a seamless, efficient and professional service.
We’re looking for a confident, detail-oriented individual who thrives in a customer-focused environment, enjoys problem-solving and takes pride in delivering excellent support.
The Sales Order Processor:
* Serve as the first point of contact for customer enquiries via phone, email and live chat
* Prepare accurate quotations, ensuring all specifications and measurements are correctly captured
* Process customer orders efficiently using internal systems
* Liaise with suppliers, couriers and internal departments to ensure orders are delivered on time and meet service level agreements
* Track and update customers on order progress
* Manage customer queries and complaints, offering appropriate solutions and processing refunds when required
* Maintain accurate documentation and support wider administrative duties as needed
You’ll Need:
* Strong customer service and communication skills
* Experience in sales order processing, customer service, B2B or B2C environments (advantageous but not essential)
* Solid administrative skills with the ability to multitask and prioritise
* High attention to detail and accuracy when recording order information
* Confident problem-solver with the ability to use initiative
* Proficiency across Microsoft Office packages (Word, Excel, Outlook)
What’s in it for You:
* 25 days annual leave + Bank Holidays
* Reward Scheme
* Profit Share (subject to company performance)
* Monday–Friday, daytime hours
* Full training provided
VH Talent, your Permanent and FTC Recruitment Partner