Boiler technical support specialist

Join Our Team as a Technical Support Desk Engineer
📍 Location: Guildford (Office-based)
💼 Contract: Full-time, Permanent (PAYE)
💰 Salary: £32,000–£37,000 + Paid Overtime (Saturday rota)
🕒 Hours: Monday–Friday, 8:00–16:30 + Saturday rota (8:00–14:00, paid)
Why This Role?
Are you a problem-solver with a passion for technical support and customer service? Do you thrive in a fast-paced environment where your expertise makes a real difference? Join a leading manufacturer in the heating industry and become a key player in delivering top-tier support across the UK and Ireland.
🌟 What You’ll Be Doing
As a Technical Support Desk Engineer, you’ll be the go-to expert for our domestic boiler and hot water products. You’ll provide remote technical support, troubleshoot issues, and guide customers, engineers, and installers to effective solutions.
Your day-to-day will include:
* Handling inbound calls and emails with professionalism and technical know-how
* Diagnosing faults and offering pre-sales and post-sales support
* Managing warranty claims and dispatching jobs to engineers
* Registering products and maintaining accurate system data
* Resolving customer complaints in line with company policies
* Supporting promotional and technical activities
* Collaborating with colleagues to improve service delivery
* Participating in our Saturday support rota (paid overtime)
* Attending training and occasional installer events
🧠 What You’ll Bring
We’re looking for someone with:
* Solid experience in technical support for heating or similar mechanical/electrical products
* Strong fault-finding and diagnostic skills (ideally 5+ years in the boiler/heating industry)
* ACS Core & Boiler certification (CCN1, CENWAT) – desirable
* Oil qualifications – a plus
* Excellent communication and IT skills
* A collaborative, customer-first mindset
* Bonus: Air source heat pump or F-Gas Cat 1 certification
🎁 What’s In It for You?
* Competitive salary + paid overtime
* 22 days’ holiday + bank holidays + 1 extra “Navi Day”
* Holiday allowance increases after 2 years
* Company pension (post-probation)
* Private health insurance (after 2 years)
* Performance-based bonus
* Career development opportunities within a growing global brand
Thank you for taking the time to apply to OPR Resourcing Specialists. If your application is successful you will be contacted within 7 days. We apologise but due to the high volume of applications we receive we are unable to provide feedback on individual CV's.
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.
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