ASSISTANT SERVICE MANAGER
Basic Salary - £35,000
OTE: £40,000
Working Hours - 8.30-5pm Monday to Friday
Location - Darlington
Our client currently seeking an experienced and driven Assistant Service Manager to join our busy and successful dealership. This is an excellent opportunity for a motivated Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to take the next step in their career. Working closely with the Service Manager, you will play a key role in overseeing daily operations, supporting the front-of-house team, driving performance, and ensuring an exceptional customer experience while maintaining workshop efficiency and profitability.
Responsibilities of an Assistant Manager
* Supporting the Service Manager in the day-to-day running of the service department
* Overseeing workshop loading and ensuring maximum productivity and efficiency
* Managing and motivating Service Advisors and workshop staff
* Monitoring KPIs including labour sales, efficiency, utilisation and customer satisfaction
* Handling customer queries, complaints, and escalations professionally
* Ensuring high levels of customer service and CSI performance
* Assisting with invoicing, job costing, and margin control
* Supporting warranty processes and ensuring compliance with manufacturer standards
* Ensuring health and safety regulations are followed within the department
* Conducting team briefings and supporting training and development
* Deputising for the Service Manager in their absence
Skills and Qualifications of an Assistant Service Manager
* At least 5 years Main Dealership experience
* Initiative to think on your feet when met with difficult situations
* Ability to work as a leader as well as still being part of a team
* A commitment to deliver a first-class customer service
* Career driven and ambition to hit targets
* Knowledge to help team members to move forward
* MUST HOLD a full UK manual driving licence - Subject to drivers check
If you are interested in this Assistant Service Manager role, please contact Howard @ Auto Skills and quote job number: 53234
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