Field Service Engineer
Location: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required)
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
Join us as a Field Service Engineer on our Product Services team to do the best work of your career and make a profound social impact.
You'll apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems
Skills needed:
1. Commitment to Continuous Learning
2. Technical Acumen
3. Mentoring Colleagues
4. Break-Fix
5. Case Management
6. Customer Service
7. Flexibility to working pattern
8. Escalation Management
9. Installation Support
10. Technical Troubleshooting
You will:
11. Drive timely onsite services such as break-fix support and proactive maintenance
12. Onsite troubleshooting for customer sites
13. Escalation ownership and own service request
14. Seek resolution to drive closure of complex issues
15. Keep abreast of technology and our service offerings
Experience & Essential Requirements
16. Typically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
17. Full clean driver’s license
18. Flexibility to support stand-by rota
Desirable
Relevant Dell product certification at Professional Specialist Level