Join NoteMachine's dynamic Customer Services team as a Customer Advisor, where you'll be at the heart of providing exceptional support to merchants, card holders, and field staff across the UK.
Department: Customer Services
Hours: 4 on, 4 off – 12-hour shifts (7am – 7pm)
What You’ll Be Doing:
* Be the first point of contact for merchants, card holders, and field support teams
* Provide 1st line support, including ATM fault handling and remote fixes
* Handle complaints and service issues with professionalism and empathy
* Monitor our ATM estate in real-time to ensure uptime and reliability
* Manage inbound calls, emails, and switchboard activity
* Record and log all interactions accurately
* Support and collaborate with internal teams, engineers, and even Company Directors
* Get involved in exciting projects that shape the future of customer service
What You’ll Bring:
* Five GCSEs (A*-C) or equivalent
* Experience in a customer service environment (phone or face-to-face)
* Great IT skills and confidence with learning new systems
* A professional and friendly telephone manner
* A proactive and problem-solving mindset
Benefits
* A competitive salary with an attractive bonus plan
* Excellent career progression and opportunities for development within a growing and diverse company
* Access to Medicash – allowing you to claim back some of your medical expenses such as dental, optical, massage therapy etc.
* Store discounts and cashback with some the UK’s biggest brands after 12 months service
* A salary sacrifice pension programme that results in a higher take home and higher pension contribution
* Life insurance scheme, paying x4 your annual salary
* Sickness insurance programme for employees after a years service
NoteMachine is an equal opportunities employer and welcomes applications from all qualified candidates.
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