Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Workclubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high end event space in the evenings and weekends, we maximise the yield of the 22,000 sqft Old Sessions House in Clerkenwell.
As the flagship location, we are building out the product at the same time as operating it with an eye to scale in various forms this year.
Position Overview:
We are seeking an entrepreneurial and forward-thinking General Manager to lead our Workclub at Old Sessions House. As the General Manager, you will be instrumental and ultimately responsible for shaping the Workclub experience, driving community engagement, building scalable operations and ensuring the overall success of our flexible workspace model.
The General Manager role is perfect for a candidate looking for an exciting level of ownership to develop a product that challenges the industry norms whilst leading the team towards a commercially successful model to scale.
Key Responsibilities:
1. Workclub Experience:
* Develop and execute strategies to enhance the Workclub experience, fostering a vibrant and collaborative community that is at the forefront of the future of work conversation
* Implement innovative programming and events to engage members and promote networking and drive employee engagement for our members
2. Member Relations:
* Build strong relationships with Workclub members, understanding their needs and ensuring a positive and productive experience.
* Build an account management structure for the team to deliver white glove service to our members and provide a critical piece of the feedback loop.
* Address member inquiries, concerns, and requests promptly and effectively.
3. Revenue Growth:
* Ultimately responsible for the P&L of the building, creating quarterly strategies to hit both revenue and profitability goals.
* Work with the Head of Sales and Head of Marketing to build our membership base of larger companies using the Workclub alongside their office.
* Report monthly on the financial performance of the Workclub
* Ownership and accountability to lead the business development team in delivery of the Membership revenue goals
* Lead the Head of Events on events operations and sales strategies that enable us to deliver on the Events revenue goals
* Identify and pursue opportunities to drive revenue within the Workclub model.
* Collaborate with the sales and marketing teams to attract new members and expand the Workclub community.
4. Operational Leadership:
* Oversee day-to-day operations of Old Sessions House, ensuring seamless functionality and an inviting atmosphere.
* Be present and generate a hospitality first mindset across the full Workclub team.
* Implement and optimize operational processes to improve efficiency.
* Develop systems and software that elevate the members experience
5. Team Leadership:
* Lead and inspire a dynamic team dedicated to delivering exceptional service across hospitality, operations, events, business development, account management and programming
* Foster a culture of collaboration, innovation, ownership and member-centric focus.
6. Quality Control:
* Ensure the Workclub maintains a high standard of aesthetics, cleanliness, and functionality.
* Monitor and optimize space utilization to meet the evolving needs of the community.
* Manage the needs of the space for both the Workclub and the external events business lines
7. Community Engagement:
* Develop and execute strategies to enhance community engagement, both within and outside of Workclub locations
* Establish partnerships and collaborations to strengthen the Workclub network and product offering
Qualifications:
* Bachelor's degree in Business, Hospitality Management, or a related field.
* Proven experience in a leadership role within the hospitality, co-working, or related industries, having P&L responsibility
* Entrepreneurial mindset with a track record of driving business and product growth and development
* Exceptional interpersonal and communication skills.
* Ability to adapt to a dynamic and evolving work environment.
* Demonstrated leadership and team management capabilities.
If you are a strategic leader passionate about creating a dynamic and collaborative Workclub experience, we invite you to join Knotel and be a key player in shaping the future of flexible workspaces. Apply now and contribute to the evolution of work at Knotel.