Overview
We are recruiting on behalf of our client for a Tenant Liaison Assistant to join their team on a temporary basis. This role is vital in supporting tenants during planned works, assisting the Building Services team, and ensuring communication between residents, contractors, and project teams runs smoothly.
Responsibilities
* Monitor all response repairs, keeping tenants updated on progress and maintaining strong communication to reduce failure demand.
* Support Repairs Schedulers by tracking repairs from initial report through to completion, ensuring accurate records are kept.
* Schedule and administer repairs and servicing using Dynamic Resource Scheduling (DRS) in line with policy and procedure.
* Contact tenants ahead of appointments, resolve queries, and record outcomes to minimise missed visits.
* Report any repairs not completed within agreed timescales, escalating to the Senior Scheduler where required.
* Gather tenant feedback, monitor performance, and provide regular reports on service quality.
* Investigate and respond to tenant complaints in line with company procedures.
* Maintain accurate records and update housing systems (e.g. Lagan, I/World) to ensure service awareness.
* Undertake any other reasonable duties as required.
About You
* Proven administration and clerical background with reception, switchboard, and telephone skills.
* Strong customer service experience with excellent written and verbal communication.
* Confident user of Microsoft Office (Word, Excel, Access) with relevant IT/word-processing qualifications.
* Strong organisational skills with the ability to manage workload methodically and meet deadlines.
* Self-motivated, flexible, and able to work independently or as part of a team.
* Ability to deliver high-quality work under pressure in a busy environment.
* Capable of providing excellent customer care in a polite and diplomatic manner.
What’s on Offer
* A 3-month contract with the potential for extension.
* Competitive hourly/daily rate.
* Opportunity to gain experience with a respected organisation.
Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy.
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