Repairs & Factoring Admin Assistant Location: Glasgow Salary: EVH Grade 5 Contract: Full-time Department: Finance / Factoring Reporting to: Factoring Team Leader Are you organised, people-focused, and great at keeping things moving behind the scenes? Do you enjoy helping customers, solving problems, and being the first point of contact in a busy repairs/factoring environment? We're looking for a Repairs & Factoring Admin Assistant to join a warm, supportive team and play a key role in delivering an excellent service to factored homeowners. About the Role As the Repairs & Factoring Admin Assistant, you will be the friendly and efficient first point of contact for owners, contractors, and internal teams. You'll support the Factoring Team with a mix of customer service, repairs coordination, and general administration. Your day-to-day will include: Being the first point of contact for calls, emails, and queries from factored owners Logging and processing repairs, answering repair-related questions, and raising proposed works Supporting the administration of factoring complaints and responding to service queries Providing admin support for Written Statements of Service Liaising with contractors, suppliers, and local authorities Assisting with owners' meetings and keeping records and property/owner data up to date Issuing welcome packs to new purchasers Taking card payments and setting up/amending direct debits Working closely with the Property Team on repair requests General admin duties to keep the service organised, smooth, and efficient This role is ideal for someone who thrives in a busy, customer-focused environment and loves keeping everything running like clockwork. What We're Looking For We're seeking someone who brings a blend of strong admin skills, great communication, and a warm, customer-first approach. Essential skills & qualities include: Excellent IT skills, especially Excel Strong communication and interpersonal skills A customer-centred, confident, and friendly manner Ability to work well across teams and build positive relationships Proactive problem-solving Highly organised, great with record-keeping, and able to manage your own workload Experience we'd love to see: Background in repairs administration or property services Experience within a factoring service Administration experience within a housing association or property factor Use of property/repairs systems A basic understanding of common technical/property terms Interested? Please apply now or email (url removed) RG Setsquare is acting as an Employment Business in relation to this vacancy