Permanent, Part Time (30 hours per week)
The Firs is a retirement living scheme consisting of 34 one-bedroom self-contained flats. Ideally situated close by to Birmingham, Coventry and Solihull, it is home to plenty of local shops and amenities.
We’re now seeking a Scheme Manager to assist the Delivery Manager with the day-to-day operational management of the independent living scheme, delivering an on-site housing management service that supports our residents to lead independent lives in a safe environment.
You will carry out well-being checks and respond to emerging changes in circumstances, identify and manage risk including safeguarding taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk. You will engage with older people and their families and support them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, reduction in loneliness and dementia awareness.
You’ll routinely carry out health & safety, fire safety and warden call system checks ensuring both compliance and achievement of consistently high service standards, and identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken and controls are in place to manage the risk.
Want to know what it’s like to work for Stonewater?
The ideal candidate:
1. Experience of working in a housing environment or recent demonstrable experience of frontline customer service.
2. Good IT skills including Microsoft Office applications and a willingness and aptitude to learn our in-house systems.
3. Excellent record-keeping skills, ensuring that all information is clearly represented and accurately captured.
4. A motivated and committed self-starter with strong organisational skills, with a passion to deliver innovative services.
5. Ability to work collaboratively and communicate information clearly and effectively with customers, colleagues, and a wide range of contractors, external agencies etc.
6. Thinks practically and logically and produces high quality work, overcoming problems/issues to meet deadlines.
7. Delivers excellent customer service, including response and resolution of customer feedback and complaints with support from managers as required.
8. Leasehold experience is desirable but not essential as full training will be provided.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.