Vauxhall Aftersales Advisor
Salary: £32,000.00-£36,000.00 per year
About us
Advance Vauxhall has a prestigious reputation for delivering the highest quality within the Vauxhall brand. It is our greatest asset, our people that lie at the heart of our success. In return for their positive work efforts, we provide the opportunity of a long-term career path working alongside our driven and dedicated team. On offer are exceptional opportunities for development and ongoing investment in Vauxhall brand training.
Responsibilities of the Automotive Aftersales Advisor:
* To meet & greet service customers, & clarify their Service, MOT and/or repair requirements
* To manage your customers effectively throughout the day, maintaining regular contact and offer excellent, personalised levels of service
* To be experienced in up-selling VHC, Vauxhall products & Service Plans, objection handling and record sales activity
* To raise invoices for work done & meet the customers' time deadlines for collection of their vehicles
* Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so
* Take parts orders over the phone and upsell to increase invoice value.
Candidate profile:
* Have good mechanical awareness or understanding of cars and parts
* You will have experience of working in a similar position in the motor industry, with ideally a minimum of 1 years' experience.
* Experienced in up-selling from VHCs, additional products & Service Plans.
* Excellent communication skills
* Team player with a flexible attitude; is willing to ensure customer satisfaction
* You need to hold a full UK driving license.
* DMS Kerridge, Keyloop
Benefits of joining us:
* Great salary and bonus structure
* Company pension
* Car Benefit Scheme
* Aftersales discounts, including reduced MOTs and servicing
Job Types: Full-time, Permanent
Pay: £32,000.00-£36,000.00 per year
Work Location: In person