Duties and Responsibilities: Maintaining statistical and financial records Develop business strategies to raise our customer’s pool, expand store traffic, and optimize profitability Create and manage a relaxed, welcoming, customer-focused environment Dealing with customer queries and complaints Overseeing pricing and stock control, maximizing profitability and setting/meeting sales targets, including motivating staff to do so To control and operate the store in accordance with company instructions, policies, and procedures in order to minimize operating costs and maximize profits Conduct price and feature comparisons to facilitate purchasing Recruit and Train new staff and conduct induction Ensure high levels of customers’ satisfaction through excellent service Ensure racks are fully stocked Utilizing customer experience and everyday coaching across the team (especially during peak times) Inform customers about discounts and special offers and managing budget Skill/experience/qualifications: Excellent all-around managing skills Strong experience in Excel Excellent organizational and proven ability to manage the full extent of business requirements Must have excellent communication and interpersonal skills Customer management skills Bachelor &/ Master’s degree or a related study and experience