Catfoss Recruitment Ltd are currently in partnership with a well-established global market leader in Industrial Heat Solutions, dedicated to solving thermal energy problems with high quality solutions across a wide range of industries including food, chemical, metal, pharmaceutical, public sector and marine industries. They are looking to recruit a Maintenance Contract Product Manager on a permanent basis.
Product Manager - Job summary
As a direct report to the Services Business Unit Vice-President, the Maintenance Contract Product line manager will be responsible for managing the product line, driving product development, and ensuring alignment with market needs. This role involves strategic planning, sales support, and cross-functional coordination to achieve business objectives.
Department
Direct report to Services Business Unit Vice-President
Relationships: Direct reports: none
Functional reports: Area Services lead and Maintenance contracts salespeople in each area
External links: Suppliers, Contractors, and Industry Partners
Product Manager - Activities & Key Responsibilities
1. Identify Market needs and define product line strategy, business plan on maintenance contracts at group level.
2. Define and drive maintenance contract strategy.
3. Lead market analysis through sales data, performance data and competitor intelligence.
4. Lead the value proposition, pricing, product development and innovation on maintenance contracts at group level.
5. Identify innovation opportunity (Services added value, digitalization, etc.) and oversee product development.
6. Ensure maintenance contracts consistency throughout the group and compliance with company policies.
7. Define value proposition, pricing list, recommended margin, go-to market and push it to area leads.
8. Lead the process optimization and operational efficiency efforts on maintenance contracts at group level.
9. Define and implement standardized processes.
10. Develop guidelines, methods, and tools: preparation of technician tours through field services, CRM and ERP tools.
11. Provide training material and tools, in relationship with the company training academy.
12. Support the area managers on Sales action plan, prioritization, lead management.
13. Develop toolkit for sales: brochures, sales pitch, lists of prospects.
14. Support Sales excellence process, trainings, incentive plans and CRM tools.
15. Monitor funnel opportunities and opportunities & sales KPIs.
16. Support the area managers on Quotation and sales closing.
17. Provide quotation tools and contract templates.
18. When relevant, support sales efforts with expert value proposition and quotations.
19. Support the area managers on execution of maintenance contracts.
20. Analyse project margin deviation to identify some improvement opportunities and propose action plans.
21. When relevant, resolve operational issues.
22. Leader of reporting and KPIs on maintenance contracts at group level.
23. Define and monitor key performance indicators (KPIs) to measure success.
24. Track and report on financial performance.
25. Propose corrective action or continuous improvement plans.
Product Manager Requirements: Qualifications, Experience & Skills
1. Proven experience in product line management, preferably in the industrial heat solutions sector.
2. In-depth knowledge of industrial performance principles, and production processes.
3. Strong understanding of market dynamics and customer needs.
4. Excellent leadership and cross-functional collaboration skills.
5. Ability to analyse data and propose strategic decisions.
6. Excellent organizational and leadership abilities focusing on local teams as part of cross-functional projects in an international context.
7. Strong decision-making and problem-solving skills with a strategic mindset.
8. Outstanding interpersonal and interpersonal skills for effective stakeholder management.
9. Good command of digital tools and industrial management software.
10. Bachelor's degree in industrial engineering, production or a related field.
11. Expert knowledge of the methods and techniques used to manage regional sales and technical teams in the industrial equipment sector.
12. Expert knowledge of the technical aspects of the equipment and services offered by the company.
Product Manager previous suitable job titles: Technical Product Manager, Maintenance Product Manager, Group Product Manager, MEP Product Manager
Please apply ASAP
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