QC/ Quality Checker
Konexo Financial Services | Multiple Projects | Mostly Remote
Konexo Financial Services is building its bench of experienced QC's for multiple upcoming motor finance redress, complaints and regulatory conduct programmes. We’re looking for detail-driven quality specialists who can assess case accuracy, provide clear feedback and support strong customer outcomes.
What you’ll be doing:
• Completing QC reviews across motor-finance, complaints and redress work
• Checking case decisions, documentation and rationale against policy and regulatory standards
• Providing clear, constructive feedback to Case Handlers
• Identifying trends, errors and opportunities for improved consistency
• Supporting MI, quality reporting and internal controls
• Working with SMEs and operational leads to strengthen delivery quality
What we’re looking for:
• Strong QC / QA experience in complaints, redress or regulatory conduct
• Excellent attention to detail and consistency
• Ability to interpret policy, guidance and regulatory requirements
• Confident communicating feedback and supporting quality improvements
• Experience in motor finance or FCA-regulated environments is beneficial
Project details:
• Multiple projects mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)
If you’re immediately available and interested in being considered for upcoming project work, please apply directly.