Position
Adult & Community Learning Administrator
Location
Herefordshire, Ludlow & North Shropshire College
Key Responsibilities
* Learner Enrolment Support – Manage enrolment processes, including data entry, ID checks, fee processing, and supporting learners to complete required documentation.
* Customer Service – Act as a first point of contact for learners, tutors and partners via phone, email and in person, providing clear and friendly information about courses, venues, and procedures.
* Data & Record Management – Maintain accurate learner records on MIS systems, ensuring compliance with funding and audit requirements.
* Course Administration – Prepare class lists, registers, room bookings, tutor packs and course materials.
* Quality & Compliance – Support the collection of learner feedback, progression data and evidence required for Ofsted and funding bodies.
* Marketing & Communications – Assist with promoting courses, updating website information, producing newsletters and supporting community outreach.
* Financial Administration – Process payments, refunds, purchase orders and petty cash in line with financial procedures.
* Team Support – Provide administrative support to curriculum leads, tutors and managers as required.
Staffing & Salary
Permanent. 0.4 FTE (14.8 hours per week), full‑year. Salary: £25,071 pro‑rata.
Role Overview
The role of an Adult & Community Learning Administrator is to provide high‑quality administrative, enrolment and learner‑support functions that keep the service running smoothly. Some early‑evening work is required during peak enrolment windows across the academic year.
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