The Service Desk Analyst will assist with the daily running of the region wide CAFM system, ensuring all helpdesk and planned tasks are actioned in accordance with SLA's. Continue to develop the maintenance program to ensure clear and concise workloads are given to the engineering team and Contract Managers.
Other duties will include:
* Correct allocation of calls within contractual SLAs, submission to quoting team, and following calls through with required actions (subcontractor purchase orders, engineer attendance, etc)
* Monitoring outstanding maintenance schedules highlighting potential problem areas.
* Ensuring all work orders are scheduled in correct manner to the correct skillset
* Consistently updating the CMMS system call records with required information and regular call updates
* Active review of tasks due to breach their SLA and take appropriate action to close calls
* Actioning job chases received from the customer and ensuring regular updates are provided
* Adhere to the client processes for the management of additions, removals and modifications for all site assets
* Assist with managing the hard services supply chain for the estate and Engineering teams across the Cambridge portfolio
* Work closely with the Compliance Manager and other members of the wider team to ensure all statutory planned tasks are actioned as a priority in accordance with regulations
* Assist with ensuring all planned and reactive tasks are executed to schedule.
* Ensure SOPs are implemented.
The successful candidate must have good all-round knowledge of building services and health & safety within a critical pharmaceutical environment or has worked in a similar role for an FM company.
The package
* Salary: Up to £35,000 depending on skills & experience
* 33 days holiday (inclusive of bank holidays)
* Company pension
* Ongoing training and development
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