*Job Overview*
We are seeking an inspiring Team Manager to head up our Early Intervention in Psychosis (EIP) service for the London Borough of Hounslow. Based at the Heart of Hounslow Health Centre (HoH) but delivering care across the entire borough, our team works wherever people need us – from community clinics to homes – ensuring individuals and families receive timely, life-changing support.
EIP is about early, proactive intervention: helping people experiencing a first episode of psychosis to recover, rebuild their lives, and achieve their aspirations. You'll lead a skilled, passionate MDT – including a Team Lead, Band 6 clinicians, and specialist practitioners – in delivering evidence-based interventions that meet national EIP standards such as NCAP and the Access & Waiting Time targets. If you have the drive, leadership, and vision to deliver exceptional care and innovate for the future, we'd love to hear from you
Main duties of the job
Main Duties / Key Responsibilities
* Lead the development, business planning, and clinical governance of Hounslow's standalone EIP service, ensuring alignment with strategic objectives and local community needs.
* Oversee financial and workforce management, including budget planning, recruitment, retention, appraisals, and performance monitoring to drive efficiency and effectiveness.
* Champion quality improvement through tracking and actioning EIP-specific KPIs (e.g., NCAP, Access & Waiting Times), using data to inform service development and enhance outcomes.
* Ensure compliance with Care Quality Commission (CQC) standards, and oversee the management of Serious Untoward Incidents, complaints, audits, and governance processes.
* Build and sustain strong partnerships with GPs, commissioners, local authority services, third-sector organisations, and other mental health teams to create integrated care pathways.
Why Work for Us?
Hounslow is one of London's most vibrant and diverse boroughs, offering the chance to work within a community that is rich in culture, resilience, and opportunity. As part of West London NHS Trust, you'll have access to excellent CPD, leadership development programmes, and opportunities to contribute to innovative projects that shape the future of mental health care.
Working for our organisation
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for is over £500m.
The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
*Detailed Job Description And Main Responsibilities*
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed
Person specification
*Experience
Essential criteria*
* Experience of supervising staff and students
* Able to manage a caseload of people with complex mental health needs
* Experience of working in Early Intervention in Psychosis Services
* Experience of managing budgets, incidents/SUIs, and clinical governance processes.
Desirable criteria
* Awareness of Trust policies and service specification
* Extensive post qualifying experience in relevant service area
* Leadership or service development experience in EIP or CAMHS settings.
* Lived experience of mental health issues
Knowledge
*Essential Criteria*
* Comprehensive knowledge of interventions specific to service area
* To understand performance reports and how they relate to team
* Knowledge of relevant legislation (e.g., MHA, Safeguarding, Care Act).
* Solid understanding of clinical governance, service delivery standards, performance monitoring, and quality improvement processes.
Desirable criteria
* To have a good knowledge of service objectives
* Solid understanding of EIP models, KPIs (NCAP, Access & Waiting Times), and CQC.
*Qualifications
Essential criteria*
* Registered Nurse, Occupational Therapist or Social Worker with a current registration (mental health / LD/ Adult) appropriate to the job role.
* Evidence of post registration training in relevant service area
* Completion of Mentorship Course/ENB equivalent/Practice Educators/Practice Placement Educator
Desirable criteria
* Degree/diploma level supplemented by specialist qualification, training, experience, courses to masters level equivalent relevant to the care group
Personal Qualities
*Essential Criteria*
* Demonstrate excellent verbal and written communication skills with staff, patients, families, carers and professionals
* Able to establish links with other services and professionals
* Able to effectively manage risk
* Demonstrable ability to lead service improvements, manage change, and mentor staff.