A leading domestic kitchen appliance distributor and installation specialist is looking to recruit a Customer Service & Administration Coordinator to join their Castle Donington head office team. This is an excellent opportunity for someone with experience in a similar customer relations, coordination or administrative role who enjoys being at the centre of operations and supporting multiple stakeholders.
The business has over 20 years’ experience supplying the new-build housing market and is known for its focus on service, reliability and long-term relationships. They are part of a highly successful £1.3 billion UK group of companies and offer a supportive working environment where people are valued and encouraged to grow.
Role Responsibilities
1. Build and maintain strong customer relationships, delivering a high standard of service
2. Act as a key point of contact, handling incoming calls professionally and efficiently
3. Accurately process orders and call-offs, checking against quotes and documentation
4. Liaise with site teams, suppliers and internal teams to resolve issues and maintain smooth operations
5. Coordinate schedules, including booking work and monitoring stock levels
6. Maintain and update customer files, schedules, quotes and key documentation
7. Prepare credits and associated paperwork, ensuring accuracy and compliance
Rewards
As a Customer Service & Administration Coordinator, you will receive:
8. A starting salary between £27,000 – £30,000
9. Uncapped annual profit share bonus
10. A supportive, team-focused working environment
11. Training and resources to help you succeed in the role
12. Opportunities for long-term development within a growing business
13. A stable, office-based role at the company’s Castle Donington head office
Requirements
To be successful in this Customer Service & Administration Coordinator role, you should have:
14. Existing experience within a customer service, administration or coordination-based role
15. Strong organisational and time-management skills
16. Excellent communication and interpersonal abilities
17. Confidence working with multiple internal and external stakeholders
18. A positive, proactive attitude and strong attention to detail
Think you have what it takes? Apply today to find out more.