About US: We are acompany that provides innovative transformative IT services andsolutions. We are passionate about helping our clients achievetheir goals and exceed their expectations. We strive to provide thebest possible experience for our clients and employees. We arecommitted to continuous improvement and innovation and we arealways looking for ways to improve our services and solutions. Webelieve in working collaboratively with our clients and employeesto achieve success.
Mission Statement: We transformCompanies by providing Information Technology & StaffAugmentation Services to have a greater impact on their consumers.
VisionStatement: We want to be a $100 Million Company by 2031and serve 50 Elite Businesses with 500 High PerformanceIndividuals.
DSTechnologies Inc is looking for Unified CollaborationEngineer role forone of our premier clients.Hybridrole.
Job Title Unified CollaborationEngineer
Location FlorhamPark NJ Conshohocken PA Boston MA
Job Type Contract/HYBRID
HYBRID WORKPOLICY OF SOMPO Monday and Friday are remote Tue/Wed/Thurs areonsite.
Responsible for operations andbuild out of user facing capabilities in our Webex based UCCenvironment. The engineer will focus on broad end userfunctionality and expanding targeted value add capabilities to awide variety of business groups.
* Proactively manage and keep collaboration systemoperational.
* Identifynew use cases glean from various channels including trouble ticketsand other end user interactions.
* Build out and implement new capabilities to supportincreased productivity.
* Collaborate with UX/servicedesk teams to ensureproactive communications training and good documentation areavailable to the user community.
* Optimize users collaboration experience involvingcompute and network. Develop tool set and telemetry.
* Develop knowledge base ofselfserve steps for end users to identify cause of performanceissues.
* Work onescalated support tickets in the UCC domain
* Stay abreast of feature releases andinvestigate relevance/impact to user base.
* Research and implement alternate solutionsand workarounds including BOTs to fill and workaround feature gapsin the standard Webex products
TECHNICAL QUALIFICATIONS
* Proficiency across the Webex suite ofproducts
* CiscoCertification CCNP Collaboration
* Intermediate level IP networking knowledge
* Strong understanding of hybridWebex/UCC environments including O365 on cloud
* Write Standard OperatingProcedures and Knowledge Articles as needed for supportstaff.
* Be able totroubleshoot Cisco UC system including
o Webex Control Hub
o Cisco Directory Connector
o Proficient with use of toolsincluding Wbx Tracer Wireshark and Fiddler
o Monitoring Webex componentshealth
o parsingthrough system logs to troubleshoot issues.
* Knowledgeable withQuality of Service as applicable to UCC
* Security concepts knowledge
o Be able to act on certificateexpirations CSR generation etc.
* Enhancement abilities
o Scripting
o REST/XML API familiarity
o Ability to implementBOTs
EDUCATION REQUIREMENTS
* CCNP Unified Communications certification orCCIE certification is must
If you are interested Kindly share your resume to to discuss further.
If you are not in the job market and youknow someone who is qualified for the role please refer them to us.We will offer a referral fee of upto $2000 per successful referral.
Thanks
ShreyaBade
Lead Technical Recruiter
DS Technologies Inc