Job Title
Service Coordinator/Admin
Location
Huddersfield
About Us
The Ace Group is an Ingersoll Rand company specialising in compressed air, nitrogen systems, and product finishing systems for a wide range of industries and applications.
Our experienced team provides the solutions, support and knowledge to bring added value to our customers. Whether it be from bespoke engineered packages, large installations and energy saving solutions, or from lifting applications to onsite nitrogen production, The Ace Group exists to make our customers lives better.
Focused primarily along the M62 corridor but with customers and key accounts nationwide, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names.
Job Summary
As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.
Responsibilities
1. Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
2. Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
3. Ensure service and contract administration activities are performed as required
4. Coordinate the movement, upkeep, utilisation and paid hire of rental units
5. Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
6. Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
7. Management and resolution of invoicing queries and disputes
8. Operate all service functions within the ISO 9001 quality standard currently in place, including Method Statements & Risk Assessments as required
9. Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
10. Assist with internal audits to ensure the business maintains its ISO standards.
11. Support Sales/Service Team with the service contract review meeting.
12. Support Service Team with WIP’s list and meeting.
13. Adding warranty claims as well as correspondence with the warranty team to allow the claim to progress.
Basic Qualifications
14. Proficient in Microsoft Office applications required
15. Working knowledge of Protean
16. SAP experience highly beneficial
17. Experience in a field service planning/coordination role preferred
Travel & Work Arrangements/Requirements
18. Site based
Key Competencies
19. Excellent communication and customer relationship building skills are critical
20. Flexibility, initiative, willingness to drive change in process and systems essential
21. Must possess good written and numeric skills
What we Offer
22. 25 days Holiday + 8 Bank Holidays
23. Holiday Purchase Scheme – additional 5 days annual leave
24. 5% Employee and 7% Employer Pension Contribution
25. Westfield Health Cashback Plan
26. Death in Service Benefit of 4x salary
27. Cycle Scheme (After probation period)
28. Electric Car Scheme - after 1 year of employment
29. Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
30. Costco Gold Company member, with access for employees to join
31. Employee Assistance Program
32. Enhanced Maternity and Paternity Policies
33. LinkedIn Learning – full free access
34. O2 Reach
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