SOC Infrastructure Engineer Monday – Friday 09.00 – 17:30 (Hybrid 3 days office 2 from home)
1-2 years’ relevant experience is required.
The SOC Infrastructure Engineer will be responsible for providing remote monitoring and level 2 support for core systems and technologies to support external client infrastructure.
Provides high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. Support and maintain Azure infrastructure, including virtual machines on Azure and VMware.
Manage and troubleshoot Active Directory issues, user accounts, and group policies.
Manage the O365 environment and troubleshoot any MFA, conditional access, email, public folders, SharePoint related issues.
Manage software licenses and ensure compliance with licensing agreements.
Support and maintain web servers, ensuring high availability and performance.
Utilize SCCM for software deployment, updates, and system configuration.
Provide Citrix support for virtual desktops and applications. Utilize Citrix Director for monitoring and troubleshooting user sessions, analysing performance metrics, and optimizing resource usage.
Administer Fortinet firewalls and ensure network security.
Implement and manage Deep Security solutions for server protection.
Administer and troubleshoot Commvault for data backup and recovery issues.
Be the point of contact and knowledge expert within the level 2 team.
Incident resolution and monitoring of the supported estate through key monitoring tools.
Ensure user tickets and monitoring alerts are handled per pre-defined SLAs for response time, updates and closure
Experience administering software firewalls such as Fortinet.
Microsoft, Citrix, Fortinet) would be an advantage.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.