Are you an experienced administrator or customer service advisor?
DS Smith are currently looking for an experienced Administrator to work in their Milton Keynes depot. This role is ideal for someone with previous admin and customer service experience within a manufacturing/warehouse/transport environment.
Role: Transport Administrator
Shifts: 06:00 AM till 18:00 PM 4 on 4 off, including weekends
Pay: £14.54 per hour
Duration: Ongoing
Location: DS Smith, Andersen Gate,Milton Keynes, MK4 4AE
Main tasks include
* Manage communication with customers outside of standard business hours, ensuring queries and issues are handled promptly.
* Coordinate and book transport for outbound deliveries outside of normal operating hours.
* Arrange delivery bookings via phone and email, ensuring all required information is accurately recorded.
* Maintain and update tracking reports for all inbound and outbound orders, always ensuring data accuracy.
* Process orders within the system and allocate them to the relevant shipments.
* Cross-check delivery documentation against received goods and highlight any discrepancies or issues.
* Monitor and record transport-related costs, updating financial tracking reports accordingly.
* Track and report on OTIF (On Time In Full) performance, ensuring data is kept up to date.
* Liaise with Customer Service teams during business hours to ensure smooth operational flow and issue resolution.
* Book transport through pallet networks and parcel carriers, ensuring cost-effective and timely delivery solutions.
Requirements
* Excellent IT skills and proficient in the use of Google suite & Microsoft Office suite
* Flexible and adaptable attitude with ability to prioritise a range of different tasks.
* Exceptional communication skills, at all levels, both written and verbal.
* Excellent organisational and time management skills.
* Confident, enthusiastic and tenacious
* Previous admin or customer service experience
Benefits:
* Advice and editing on your current CV
* Dedicated team throughout your journey within the role
* Paid holiday
* Exclusive online services including restaurant and retail discounts
* Chance to receive £25* for referring a friend
* Opportunity for progression into permanent roles
* Competitive rates of pay
All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check