Our client, a freight forwarder is looking for an Air Import Operator to join their office in Cannock.
Completion of end to end forwarding activities as the individual role requires
* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
* Work closely with internal and external customers
* Focus on customer service
* Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
* Month end department compliance
* Customs Entries
* Cost control
* Assist senior forwarders, Supervisor and line manager where required
* Ensure all reports including internal and customer specific are completed within the deadline
* Resolve queries from customers and suppliers
* Ensure Best Practice models are adopted
* Work closely with the Operations manager for Internal and external rates reviews.
* Remain in contact with customers and suppliers to maintain relationships
* To take part in customer reviews when required to build up visibility and relationships with customers.
* Assist sales and management with customer development