Business Support Officer
Islington
Contract
£22.14 per hour PAYE or £29.28 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Business Support Officer.
Universal Housing Services Officers will be providing holistic and person-centred housing management services across the borough. This will include:
Receiving a wide range of transactional and housing related service requests from residents and non-residents, using right first-time principles to manage demand and conclude a variety of enquiries efficiently.
Responding to customer enquiries through phones, email, website, CRM and Apps ensuring they are dealt with and responded to speedily and efficiently “Making Every Contact Count” through the rapid assessment of resident needs to identify opportunities for early intervention and prevention.
Post-holders may rotate specialisms over time, enabling them to gain a greater level of expertise in tenancy management services.
Officers are central to the provision of quality housing advice streamlining the customer experience.
Experience of providing advice and practical assistance to the public in a social
housing, public sector or equivalent setting
Experience of working in and delivering services to, a multi-cultural community.
High level of numeracy and literacy with the ability to quickly work with financial data
and communicate complex information verbally and in writing in a simple and clear
way
Knowledge of housing provision in the rental or leasehold market
Create and sustain a climate of professionalism, co-operation, a “can do” attitude and
enthusiasm for success, a willingness to do what's required to meet service users'
needs and internal aims/targets
Be an active listener, adapting communication methods depending on the audience
and taking a strength-based approach to suit the needs of our service users
Comfortable with the use of computers and IT including Microsoft Office 365
packages, databases and spreadsheets
Able to manage and prioritise workload balancing organisational and service led
demands, working under pressure and quickly. Able to manage demand effectively,
minimising unnecessary, wasteful demand wherever possible
Productive with a drive for customer excellence, showing empathy, patience and
understanding of customers’ needs and requirements and recognising your impact
on service users lives
Collect, record, maintain and share data intelligently using appropriate
systems/methods in accordance with GDPR regulations
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring that customer interactions are dealt with quickly, efficiently and professionally and are aligned with customer need
To be adaptable - using modern workflow practices and technology to deliver improved
responses to service requests, enquiries, payments and incoming reports - processing
transactions wherever possible and organising access to specialists when required.
To update systems, people and documentation to ensure that data is accurate, relevant and valid, increasing the value, potential and effectiveness of our data resources.
To ensure service users understand the availability of digital and self-serve options,
encouraging and aiding their use through effective digital inclusion activities to achieve
the channel shift programme. Service users should be actively moved towards digital and self-serve solutions at every opportunity
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employer