IT Support Engineer
Southampton HQ
4 On, 4 Off Working Pattern
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.
Responsibilities
* Provide an IT help desk service for the company to obtain assistance with their IT issues.
* Be able to identify areas for improvement.
* Supporting performance and other IT related issues when they are called into the support desk team.
* Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.
Knowledge, SKILLS and Experience required
To be considered for the role, you'll need:
1. To have a broad understanding of Infrastructure, specifically covering:
* an understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
2. An understanding of corporate systems including:
3. email systems, preferably Office365,
4. collaboration solutions such as SharePoint, Jira and Confluence,
5. telephony systems and their network impli...