Summary
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services – operating 24/7, 365 days a year. With over 30 years of industry expertise and a workforce of more than 400 employees, ECG operates nationwide from its headquarters in Blantyre, Glasgow, supported by strategically located offices across the UK. Now part of the Mecsia Group, ECG continues to set the standard in facilities maintenance through innovation, real‑time technology, and an unwavering commitment to excellence.
We value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
Location
Blantyre, Glasgow
Package & Benefits
Salary: £26,500 - £28,000
Hours: 40 hours per week
* Pension scheme
* Wellbeing Benefits
* Extensive training and support
* 25 days holiday (not including bank holidays)
Essential Duties And Responsibilities
* Coordinate and schedule subcontractor maintenance and reactive visits to client sites.
* Manage and update ECG’s CAFM system, Corrigo.
* Manage and update a range of client‑driven CAFM systems, such as eLogbooks and Maistro.
* Respond to client enquiries and provide excellent customer services.
* Ensure compliance with client‑driven SLAs and KPIs.
* Work effectively and efficiently in a fast‑paced environment.
Skills & Qualifications Required
Knowledge and Understanding
* Knowledge/use of CAFM systems such as eLogbooks, Maistro, Concerto.
* Previous experience in a similar role – coordination of subcontractor work activities.
* Previous experience/knowledge of the Facilities Management/Building Services Industry.
* Facilities Management Helpdesk Experience.
* Working knowledge of Service Level Agreements and Key Performance Indicators.
Skills
* Excellent communication skills, both verbal and via email.
* Good numeracy skills.
* Proficiency in Microsoft software – Word, Excel, SharePoint, Outlook, etc.
* Highly detailed.
* Excellence in customer services.
* Experience of working in a fast‑paced office environment.
* Ability to manage workload effectively, prioritising key tasks.
* Team player – essential to be able to integrate into a close‑knit team.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.
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