Café Manager JOB DESCRIPTION The Café Manager is primarily responsible for overseeing the operations of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while being friendly to guests and supportive of the team. RESPONSIBILITIES: • Supports the proper execution of all processes, systems and standards • Ensure all deliveries are received correctly and logged • Maintain effective stock control, storage, and rotation to minimize wastage • Manage the café team, ensuring they always work to the expected standards • Adheres to scheduled shifts and is willing to stay beyond when business or circumstances dictate • Train café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required • Set a high standard and good example for café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained • Set a high standard and good example for café staff regarding cleanliness and hygiene including a regular deep clean schedule • Keep the cafe and storage areas clear, well-organized and easy to access • Handling guest concerns regarding the café • Participate in regular staff meetings and training as and when required • Other duties as tasked by General Manager QUALIFICATIONS: • Minimum of High School Diploma or equivalent required, some College preferred • Minimum of two years previous food and beverage experience (Quick Service and/or restaurant experience) • 1 to 3 years’ management experience in the hospitality field preferred • Must have a current ServSafe or similar food handling certification or be willing to get one within the first 30 days of employment ADDITIONAL REQUIREMENTS: • Ability to lead, motivate and empower Team Members • Ability to align Team Members with Urban Air culture by balancing seriousness and having fun • Takes initiative • Excellent interpersonal and communication skills • Ability to recognize problems and problem solve • Ability to set goals and convert plans into action • Ability to see patterns in performance and strategize solutions • Exercises good judgment in decision making • Open to feedback and self-improvement • Holds self-accountable for high personal standards of conduct and professionalism • Serves as a role model by demonstrating and upholding Urban Air policies and standards PHYSICAL REQUIREMENTS: • Work days, nights, and/or weekends as required. • Work in noisy, fast paced environment with distracting conditions. • Move about facility and stand for long periods of time. • Lift and carry up to 30 pounds. Urban Air Adventure Parks is an equal opportunity employer.