Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below: knowledge of audience engagement and inclusive programming in heritage or cultural settingsstrong leadership and team co-ordination skillsability to respond to operational challenges with agility and professionalismability to effectively monitor budgets and track performance deep understanding of health and safety, safeguarding, and compliance in public environmentsAdditional criteria for all other applicants:experienced in devising and running activities to inspire and engage peopleaware of ways to interpret precious collections of art and objects to a wide variety of peopleflexible, yet with a focus on always giving high standards of customer serviceused to working with and supervising volunteers Senior Visitor Experience OfficerYou'll support the Operations Manager in making sure everything runs smoothly in what is a complex and lively visitor business.As part of the duty management team, you'll be responsible for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.As part of the operations team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays throughout the year. You’ll work alongside colleagues in the Welcome team to make sure everyone who visits has everything they need to enjoy their day.You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Basildon Park, so special. You may also be managing and supervising others, including volunteers. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.• Substantial pension scheme of up to 10% basic salary• Free entry to National Trust places for you, a guest and your children (under 18)• Rental deposit loan scheme• Season ticket loan• EV car lease scheme • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.• Flexible working whenever possible• Employee assistance programme• Free parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 30th November 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 166471IRC166471ReadingPermanent f/t (37.5 hrs pw)Ends: Nov 30th Important noticeIn line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Basildon Park.You'll carry out duty management as needed, and will work weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly.Basildon Park, Lower Basildon, Reading, RG8 9NRCompliance.Eligibility to Work in the UK26,793 pa