Deputy Practice Manager
The Deputy Practice Manager (DPM) will play a vital role in the efficient, effective, and safe running of the surgery. This position is central to ensuring our administrative, HR, and operational systems function seamlessly. The DPM will support the Practice Manager, taking ownership of delegated areas of responsibility and deputising for the Practice Manager during periods of absence.
Job Summary
The Deputy Practice Manager will support the Practice Manager and GP Partners in the effective day-to-day operational management of the practice. The post‑holder will help ensure the delivery of high‑quality patient services through efficient coordination of administrative and reception functions, staff support, governance, compliance, and operational processes. The role requires strong organisational, leadership, and communication skills, with the ability to work proactively within a busy primary care environment.
Main Duties of the Job
The successful candidate will support the day‑to‑day operational management of the practice, ensuring efficient service delivery and high standards of patient care. Responsibilities include overseeing daily workflows, managing staff rotas, supporting reception and administrative teams, and resolving operational issues as they arise.
You will provide leadership and support to reception and administrative staff, including recruitment administration, inductions, appraisals, training compliance, sickness and leave management, and regular team meetings. You will help maintain a positive, supportive and professional working environment.
The role includes coordinating practice rotas and locum cover, supporting the delivery of Flu and Covid clinics, and assisting with Practice Learning Time (PLT) sessions and staff training requirements.
You will lead on patient complaints investigations, liaise with the Patient Participation Group (PPG), and support service improvements based on patient feedback.
Working closely with the Practice Manager and GP Partner, you will support CQC compliance, maintain governance systems including TeamNet, and assist with health and safety audits to ensure a safe and compliant working environment.
The post‑holder will also promote equality, diversity and inclusion, supporting the rights and wellbeing of patients, carers and colleagues at all times.
Job Responsibilities
* Operational Management
o Support the day‑to‑day running of the practice, ensuring efficient workflows and high standards of patient care.
o Monitor daily operational activity and resolve issues affecting service delivery.
o Assist in developing and implementing systems to improve practice productivity and efficiency.
o Act as the primary contact for internal IT issues and liaise with external IT support providers.
o Support the coordination of Practice Learning Time (PLT) sessions and staff training compliance.
* Staff Leadership & Administration
o Provide day‑to‑day support and leadership to reception and administrative teams.
o Assist with recruitment administration, inductions, onboarding, and staff exit procedures.
o Coordinate staff rotas, annual leave, and sickness management.
o Conduct team meetings, support staff appraisals, and identify training and development needs.
o Monitor mandatory training compliance and maintain accurate staff records.
* Patient Services & Complaints
o Support the investigation and management of patient complaints, preparing information for management review.
o Act as a liaison for the Patient Participation Group (PPG) and support patient engagement initiatives.
* Governance, Compliance & Safety
o Assist the Practice Manager in maintaining CQC compliance and governance standards.
o Maintain compliance systems including TeamNet, learning events, and staff documentation.
o Support health and safety processes, audits, and risk management activities.
* Rotas, Clinics & Service Coordination
o Ensure clinical and reception rotas are maintained and appropriately covered.
o Coordinate locum bookings and ensure professional credentials are verified.
o Support the organisation and delivery of vaccination and enhanced service clinics.
* General Responsibilities
o Undertake additional duties appropriate to the role as requested by the Practice Manager or GP Partner.
o Promote equality, diversity, and inclusion, ensuring respectful and supportive care for patients and
Person Specification
* Previous experience working within a GP practice, primary care, or NHS setting.
* Experience in a supervisory or management role within healthcare administration.
* Knowledge of NHS systems, policies, and procedures, including CQC requirements.
* Experience managing staff rotas, recruitment administration, and performance management.
* Understanding of clinical systems such as EMIS Web, Docman, TeamNet, or other NHS software systems.
* Experience coordinating clinics, enhanced services, or vaccination programmes.
* Strong organisational and problem‑solving skills with the ability to prioritise workload effectively.
* Excellent communication and interpersonal skills with the ability to lead and motivate a team.
* Ability to manage sensitive information confidentially and professionally.
* Confident using Microsoft Office applications and general IT systems.
* Commitment to continuous professional development and improving patient services.
* Understanding of equality, diversity, safeguarding, and confidentiality within healthcare settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About us
Tudor Surgery is a friendly and forward‑thinking GP practice based in the heart of Nantwich, providing high‑quality primary care services to a diverse local population. Our multidisciplinary team includes GPs, nurses, healthcare assistants, administrative and reception staff who work collaboratively to deliver patient‑centred care in a supportive and professional environment.
We pride ourselves on maintaining a welcoming atmosphere where teamwork, compassion and mutual respect are at the centre of everything we do. Staff are encouraged to contribute ideas, develop their skills and support one another to ensure the best possible experience for both patients and colleagues.
At Tudor Surgery, we value work‑life balance, continuous learning and personal development. Team members benefit from working within a well‑established practice that embraces innovation, ongoing training and modern ways of working within primary care. We are committed to creating a positive workplace culture where staff feel appreciated, supported and motivated in their roles.
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