Our client is a dynamic IT outsourcing and managed services provider passionate about delivering innovative solutions to SMEs. Join their friendly, motivated team and grow your career in a supportive environment that prioritises your development.
Job Title: IT Field Engineer
Location: Horsham (Must be a driver with your own transport)
Salary: £30,000 - £35,000 DOE
Hours: Monday – Friday, 09:00 – 17:30
About the Role:
As an IT Project Engineer, you will be responsible for ensuring all IT projects are completed efficiently, on time, and to a high standard. Acting as a key point of contact, you will identify and escalate potential issues while providing hands-on support to the team. Covering all service areas, you will be hands on with supporting everything from clients office relocations through to handling multi-site infrastructure needs.
Day to Day Responsibilities:
* Assist in the daily operations of the IT Projects department, handling client requests via phone and email while ensuring timely follow-ups.
* Work closely with the IT Projects Manager, providing regular progress updates and flagging potential issues to ensure proactive solutions.
* Support installations and project work, ensuring risk assessments are completed before commencement and projects are scheduled efficiently, considering budgets and deadlines.
* Travel to client sites across the South-East and London to carry out project and support tasks as needed.
* Manage individual project tasks, maintaining detailed records, paperwork, and documentation.
* Keep workbenches and storage areas well-organised, ensuring all necessary tools, labels, and resources are readily available.
* Perform proactive system maintenance, identifying and recommending improvements where necessary.
* Monitor and manage backup systems to ensure reliability and security.
* Provide remote support through the company's Remote Monitoring and Management (RMM) system.
What We’re Looking For:
The IT Field (Project focused) Engineer, you will be self-motivated with strong workload management skills; being out on site, attending client premises (car pool provided), our client is looking for someone who has worked a similar role out on the road.
* Highly organised with excellent attention to detail.
* Confident communicator with a professional telephone manner, able to handle challenging situations calmly.
* Discreet and trustworthy, understanding the importance of confidentiality.
* Goal-oriented with a strong work ethic and commercial awareness.
* Quick thinker with a proactive and resourceful approach.
* Technically proficient with solid computer literacy.
* Strong project management, analytical, and problem-solving skills.
* Excellent listening, judgement, and decision-making abilities.
*For your information*
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
**Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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