Overview
Lookers, Volvo Bishop Stortford
Contract Type: Permanent
Salary: Up To £40k Including OTE
Hours: Monday - Friday, 8am - 6pm
Volvo is seeking a Warranty Advisor to join our team at the Bishop Stortford Dealership. You will be based in our Service hub alongside an additional Warranty Advisor, Service Administrators, and Service Advisors. Join a team of seven dedicated professionals supporting and guiding you in your new role. Reporting to Chris Watson, who has been with Lookers for over 20 years, you will be part of a supportive environment.
Our Warranty Advisors play a vital role in our Aftersales department. Your daily responsibilities will include processing warranty claims, liaising with customers face-to-face, over the phone, and via email. We seek an individual with a customer service background, ideally with automotive industry experience.
Responsibilities include:
1. Processing warranty claims according to manufacturer standards
2. Assessing quality of warranty job cards and providing feedback to the workshop
3. Invoicing and various administrative tasks
4. Supporting paint and body claims
5. Interacting daily with customers over the phone
Ideal candidate:
* Technical background, preferably in automotive
* Experience as a Service Advisor or Warranty Advisor
* Attention to detail and strong organizational skills
* Excellent communication skills with a friendly yet professional manner
* Ability to build strong relationships with colleagues
* Strong IT skills, proficient in Microsoft Office
If your skills and experience match, please apply today. For more information, contact georgiarayner@lookers.co.uk.
About us
We are one of the UK's top three automotive retailers, representing 32 manufacturer brands and operating over 150 dealerships across the UK and Ireland. We value our people and offer a competitive rewards package, including:
* Clear pay scales and salary progression
* Generous annual leave, increasing with service
* Colleague car plans and cycle to work schemes
* Enhanced family leave benefits
* Critical illness cover, life assurance, and will writing services
* Tech scheme, eye care, and shopping discounts
* Well-being support through Employee Assistance and Smart Health
Lookers and Charles Hurst are equal opportunities employers committed to diversity and inclusion. Employment checks, including employment verification, credit checks, criminal background, and driving license checks, will be conducted if your application is successful.
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