Company:(Fexco Property Services within our Remus Management Limited brand)
Type of Employment: Full Time, Permanent
Hours:Monday - Friday (8:45am - 5:15pm) with an hour for lunch
Introducing the Fexco Property Services Group
The Group currently consists of 4 property management brands. We work with 8 out of the 10 top UK developers and we currently manage a portfolio of 90,000+ properties. Collectively, there are 12 regional offices across England & Wales supported by in-house teams which manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance, so you’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/
About this Role:
As a Managing Agent, we oversee both Leasehold and Freehold developments, ensuring our residents enjoy a safe, well-maintained, and professionally managed living environment. At the core of this mission is our Assistant Property Manager, a key support role within our Central Team, of which you would be based in our Cardiff Office. You will assist in the day-to-day management of property portfolios across various regions. Your responsibilities will be diverse and dynamic, ranging from coordinating reactive maintenance and arranging Health & Safety inspections to handling customer service queries, managing low-level complaints, and supporting general administrative tasks. No two days are the same, and your adaptability will be essential to meet the evolving needs of our properties and residents.
Main Duties and Objectives:
* First point of contact for lessee queries, complaints, and concerns via phone and email, aiming for first-touch resolution.
* Manage incoming communications from contractors, Property Managers, and Developers.
* Coordinate and follow up on maintenance requests, ensuring timely and effective resolutions.
* Action maintenance tasks identified during Property Manager site inspections.
* Maintain accurate records of maintenance progress, and property data.
* Collaborate with internal departments to support Property Managers in delivering excellent service.
* Keep CRM systems updated with key codes, director details, and other essential property information.
* Log all time costs for any works outside of management.
* A proactive team player with a strong commitment to delivering outstanding customer service.
* Previous experience in administrative and customer service roles.
* Proficient in Microsoft Office Suite (Word, Excel, Outlook).
* Professional and confident telephone manner, with the ability to handle high call volumes.
* Exceptional attention to detail and accuracy, with strong problem-solving skills.
* Highly organised and capable of managing multiple priorities in a fast-paced environment.
* Flexible and adaptable to change.
Bonus Skills:
* Experience in the Property or Leasehold sector.
* Previous experience in an Assistant Property Manager role.
* Familiarity with Qube (Property Management software).
* TPI (The Property Institute) qualification.
Fexcoisanequalopportunitiesemployerandisproudtofosteraworkenvironmentwhereour people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.
BACK TO CAREERS
Being an employee of Fexco Property Services means being part of one of the fastest-growing property services groups in the UK, with opportunities for personal and professional growth across our companies.
Our staff are trained in all aspects of property management, based on both good practice and current legislation. We actively promote and assist our teams in further training, apprenticeships, qualifications and have a strong ethos of promotion from within. We provide competitive salaries, a benefits package, and a supportive, friendly working environment for our staff.
Introducing the Fexco Property Services Group
The Group currently consists of 4 property management brands that collectively manage over 90,000 properties, via 12 regional offices across England & Wales supported by in-house teams that manage Admin & Finance, HR, H&S, Marketing & Communications and Legal & Compliance. You’ll be joining a well-established and growing group. More information can be found here: www.fexcopropertyservices.co.uk/
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