Overview
We are seeking a dedicated and detail-oriented Service Administrator to join our team. The ideal candidate will play a crucial role in ensuring smooth operations by managing customer inquiries and providing exceptional service. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Duties
* Review and process customer orders, acknowledging orders within agreed timescales.
* Monitor customer orders on a daily, weekly, monthly basis through daily maintenance of an open order backlog and daily updates from Procurement and Planning Teams.
* Liaise with the Finance team to resolve credit queries and invoice issues.
* Process customer complaints acting as interface between customers and internal Teams to resolve.
* Maintain regular contact with relevant External Sales Teams to ensure they are kept updated of any issues / changes as required.
* Maintain customer database with customer specific delivery instructions, contact details and any other customer specific information to provide visibility to other members of the Customer Service Team.
* Contact customers frequently offering help and support and build relationships with customers.
* Provide lead-time / delivery information / stock availability to customers on request.
* Release pricelists to customers in line with instructions from the Customer Service Supervisor.
* Issue quotations to customers in line with approvals process.
* Keep customers informed of any changes to services or products.
* Reviewing picking lists to enable shipment of orders.
Requirements
* Proven experience in a customer service essential.
* Background in Manufacturing essential.
* Operating in a fast-paced environment to challenging deadlines.
* Strong data entry skills with a high level of accuracy.
* Excellent communication skills, both verbal and written.
* Ability to demonstrate effective phone etiquette when interacting with customers.
* Strong analytical skills to assess customer needs and provide appropriate solutions.
Job Type: Full-time
Pay: £24,000.00-£26,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Free flu jabs
* Life insurance
* On-site parking
* Referral programme
* Sick pay
Work Location: In person