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Account manager

Fleet (Hampshire)
CV-Library Ltd
Account manager
Posted: 9 July
Offer description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!
Requirements
* Managing and increasing sales by retaining and developing e-commerce customer accounts
* Actively developing sales from new and lapsed customers
* Continually maximising profit through effective account management, finding new upsell opportunities, ensuring accounts are purchasing additional products
* Understanding your clients' needs and providing bespoke solutions tailored to their requirements and budgets
* Achieving individual sales targets and managing each of your customer accounts to the agreed service levels
* Utilise data effectively to provide key insights and trends to your customers and to report and feedback internally
* Providing an excellent level of service to all customers
* Forecasting future sales and buying patterns for all accounts
* Keeping your manager informed of any significant development with key customers
Requirements:
Essential:
* A confident and outgoing individual with good interpersonal skills who is keen to learn and grow with the business
* Able to demonstrate good organisational qualities and able to multi-task efficiently in a fast-paced environment
* Ability to work calmly, effectively and to listen whilst working to various KPIs
* Ability to work collaboratively to achieve sales targets
* Obtain and respond positively to feedback
Desirable but not essential:
* Experience in managing clients through to renewal
* Experience of working with Microsoft office applications
Benefits
If we haven't already captured your interest and sparked your excitement at the prospect of joining us, then perhaps the below will:
* 23 days annual leave, plus an additional day for your birthday
* Regular team incentives and social events, including annual Christmas and Summer parties
* Life Insurance and Company Pension
* Employee Assistance Programme (Mental Health & Well-being support)
* Great culture and work environment
* Access to MediCash
At CV-Library, we are a team. We welcome the best talent to work for us, irrespective of race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability (visible or non-visible)

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