General Manager- eCommerce Fulfilment
Birmingham, B24 (near Star City)
Salary: £35,000 to £40,000 per annum
We're on the lookout for an exceptional General Manager- eCommerce Fulfilment to join Mobile Fun, a leading name in the mobile accessories retail sector. This critical position is at the heart of our operational success, blending strategic oversight with hands-on management to ensure our fulfilment operations run smoothly and efficiently.
What You'll Be Doing:
* Site Leadership:
o Acting as a keyholder, managing the opening and closing procedures to ensure the security of our 15,000 sqft warehouse/office space.
o Overseeing health and safety, ensuring compliance and maintaining a safe working environment.
o Managing building services and maintenance, ensuring the facility is operational, secure, and well-maintained.
o Championing housekeeping standards to maintain a clean and efficient workspace.
* Team Development:
o Leading a diverse team, overseeing recruitment, induction, and onboarding processes.
o Developing and managing staff rotas for effective building supervision, ensuring operational efficiency.
o Maintaining HR systems, managing staff discipline, and adherence to company policies regarding lateness, sickness, and holidays.
o Coordinating with external payroll, ensuring accurate and timely processing.
* Operational Excellence:
o Overseeing the order fulfilment processes, ensuring timely and accurate dispatch of orders by managing relationships with courier partners.
o Managing the receipt of goods, ensuring efficient processing, storage, and inventory accuracy.
o Managing supplies of packaging consumables.
o Supervising order returns, ensuring returned items are quickly processed and restocked or disposed of appropriately.
Key Focus Areas:
* Continuous Improvement: Lead the charge in refining operational processes, cutting costs, and enhancing quality across all fulfilment operations.
* Performance Management: Use KPIs to showcase results and identify opportunities for improvement.
* Project Leadership: Champion and lead new fulfilment initiatives, warehouse optimisation projects, and the integration of new eCommerce client contracts.
Who We're Looking For:
* A proven leader with a successful track record in warehouse/distribution management.
* A strong grasp of HR principles, with the skill to lead a diverse team to excellence.
* A commitment to high standards, with a proactive, hands-on approach to leadership.
* Excellent communication abilities, comfortable engaging across all organisational levels.
* A tech enthusiast eager to leverage technology in streamlining operations.
Why Join Us?
This role offers the chance to significantly contribute to the efficiency of Mobile Fun's eCommerce operations. In return you will have access to:
* A Competitive Pension Scheme: Contributions matched up to 6% for your financial security.
* Flexible Annual Leave: Buy or sell leave options for work-life balance.
* Exclusive Employee Discounts: Enjoy significant savings on our extensive range of mobile accessories.
* Product Samples and Freebies: Get your hands on the latest products for free.
* Personalised Online Learning: Access tailored online courses and resources to fuel your personal and professional growth.
If you're driven by excellence and ready to lead, we want to hear from you.
Apply Today to learn more
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