Overview
Job Title: Customer Service Advisor
Contract Type: Permanent
Salary: £26,840.68 (£29,499.27 after 12 months of successful performance)
Working Hours: 35 hrs per week
Location: Liverpool
Working Pattern
Mon 08:00 – 15:30, Tue 08:00 – 15:30, Wed 08:00 – 15:30, Thurs 08:00 – 15:30, Fri 08:00 – 15:30
Mon 08:45 – 16:15, Tue 08:45 – 16:15, Wed 08:45 – 16:15, Thurs OFF, Fri 08:45 – 16:15, Sat 08:45 – 16:15, Sun 08:45 – 16:15
Mon 10:45 – 18:15, Tues 10:45 – 18:15, Wed OFF, Thurs 10:45 – 18:15, Fri 10:45 – 18:15
Mon 09:30 – 17:00, Tues 09:30 – 17:00, Wed 09:30 – 17:00, Thurs 09:30 – 17:00, Fri 09:30 – 17:00
Mon 07:45 – 15:15, Tue 07:45 – 15:15, Wed 07:45 – 15:15, Thurs 07:45 – 15:15, Fri OFF, Sat 07:45 – 15:15
Mon 08:45 – 16:15, Tue 08:45 – 16:15, Wed 08:45 – 16:15, Thurs 08:45 – 16:15, Fri OFF, Sat 10:45 – 18:15, Sun 10:45 -18:15
Mon 09:15 – 16:45, Tues 09:15 – 16:45, Wed 09:15 – 16:45, Thurs OFF, Fri 09:15 – 16:45
Mon 13:45 – 21:15, Tue 13:45 – 21:15, Wed 13:45 – 21:15, Thurs 13:45 – 21:15, Fri 13:45 – 21:15
Why Riverside?
At Riverside, we share a passion and a vision to enhance the everyday lives of our customers. To achieve our vision, we’ve been improving the way we work and how we deliver our services so that we always put our customers first.
Our people are at the heart of everything we do, and our values underpin our decisions, processes and services that we deliver. We are looking for like-minded people to join us on our journey to deliver exceptional customer service to our Riverside families.
If this sounds like you and the values that you embrace, then read on to find out more about our Customer Service Advisor role.
A Day in the Life
Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound).
Think on your feet to solve a problem ensuring the best possible outcome for our tenants.
Work in collaboration with other internal and external teams to provide effective outcomes.
Have the confidence to handle challenging calls including customer dissatisfaction and complaints.
Accurately recording and maintaining customer records on our CRM system.
Build relations with our customers to identify any vulnerabilities or support needs to ensure an inclusive service is offered.
Have a good working knowledge of our policies and procedures.
Liaising with other areas of the wider business to ensure speedy resolutions.
Be a trusted point of contact for providing advice on things such as account and affordability, minor repairs in the home, and identifying when a person needs help.
Be flexible to business changes, tasks and processes and adapt to workload.
What You’ll Need
* Enthusiasm and passion bringing energy to the role
* You’re a “people person” and know there is an art to engaging positively with customers while working toward the right resolution
* Display confidence on the phone in speaking to strangers and resolving queries
* Ability to problem-solve with a positive and proactive approach
* Ability to move between media channels and support other areas as required
* Positive mindset to help change the lives of our customers
* Confidence to put forward ideas and suggest new ways of working
* Right attitude - punctual, committed to helping drive our Contact Centre forward
* Excellent verbal and written communication, with ability to listen and empathise
* Computer and IT literate to navigate multiple systems and software applications
What We Will Offer You
* Brilliant culture where everyone is valued and included, creating a collaborative working environment
* Competitive pay and generous pension
* 28 days holiday plus bank holidays
* Investment in your learning and development
* Riverside Rewards to help with the cost of living with discounts at brands such as Specsavers, Tui, Halfords, M&S, Sainsbury’s
* Extensive induction programme
* Opportunities for growth, development and career advancement
* Volunteer and community involvement opportunities
* Annual Star awards to recognise contributions
* Modern office space with private parking
* Free hot drinks
Are you ready to make a difference?
If you’re ready to take on a rewarding role, apply via our careers site and upload your CV and a Cover Letter explaining why you’re the perfect fit for this position. We look forward to welcoming you to the Riverside Housing Association family!
Diversity And Inclusion At Riverside
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Apply today and join us in enhancing the everyday lives of our customers!
Recruitment Process
Two-stage process to include Group Assessment Centre followed by Competency Based Interview for successful candidates.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Non-profit Organisations
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Liverpool, England, United Kingdom • 1 week ago
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